Frequently Asked Questions (FAQ)

Who will process my credit card payment?

We use Stripe – they handle all aspects of the transaction from taking card details to transferring funds.


Will I receive a receipt for my purchase?

Once we receive your payment we will send you a receipt to the email you provided when booking.


Will you store my card details?

For security reasons and PCI DSS compliance we do not store any payment card data.


Card security

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.


Cancellation

Any cancellation or postponement by the Client of a course within 30 working days of the course start date will be subject to the following charges:

  • Within 10 working days of the course start date: 100% of the course fee applied by The Agile Trainer
  • Within 25 working days of the course start date: 75% of the course fee applied by The Agile Trainer
  • Within 30 working days of the course start date: 50% of the course fee applied by The Agile Trainer
  • We reserve the right to deduct any costs incurred such as paypal or credit card charges, or any international payment charges or currency conversion adjustments .
  • No refunds or credits will be available for participants that fail to attend all days of the course.​
  • Substitutions will be accepted at any time prior to the start of the course if notified via email in advance

Cancellation and rescheduling by The Agile Trainer

The Agile Trainer reserves the right to cancel or reschedule the course any time. In the event of the Agile Trainer having to cancel or re-schedule a course, the Client will be offered an alternative course date or the option of a full credit/refund. The Agile Trainer cannot take responsibility for any travel and accommodation costs or other costs incurred by the Client as a direct or indirect result of cancellation or re-scheduling by The Agile Trainer

The course venue may be changed at any time. New venues will always be in the same city as the original course.

We may reschedule or cancel courses for low attendance at any time. Should your course be rescheduled or cancelled you will be offered a new course date or a full refund.